APP FAQs

Why is the app closing?

We’re simplifying things and moving to a more personal way of keeping in touch. Instead of needing an app, you’ll now get updates, offers, and event news directly to your inbox. Even better — you can choose exactly which of our restaurants you’d like to hear from: Aluna’s, Siamais, and Lulu Wild.

What happens to my loyalty points?

If you’ve collected points in the app, you can still use them when you dine with us.

• Points can be redeemed at Aluna’s, Siamais, or Lulu Wild until 3rd of October

• After this date, the app will close and any unused points will expire.

What happens to my personal data from the app?

We take your privacy seriously. Once the app closes:

• Your points balance and app profile will be securely deleted.

• We’ll only keep the information we need to continue sending you emails if you’ve chosen to stay subscribed.

• If you no longer wish to hear from us, you can unsubscribe at any time.

You can read more in our updated [Privacy Notice link].

Will I still get offers and updates?

Yes! But in a new, better way. We’ll be sending emails tailored to your preferences. You’ll soon receive an email where you can choose which of our restaurants you’d like to hear from — so you only get the updates that matter to you.

Can I opt out completely?

Of course. Every email we send will have an unsubscribe link so you can stop receiving updates whenever you like.

Who do I contact if I have questions?

If you have any questions about the app closure, your points, or your data, you can reach our team at info@enchantedventures.co.uk. We’ll be happy to help.