Privacy at a glance 

At Enchanted Ventures (the parent company of Aluna’s, Siamais, and Lulu Wild), we care about your privacy. Here’s the quick version of how we handle your data.
DATA
What about the loyalty app?
How will marketing work going forward?
What if I don’t update my preferences?
How long do you keep my data?
Your rights
Full Policy

What data do we collect?

  • Your name and contact details (like your email address).
  • Booking and reservation details.
  • Payment history (through our trusted partners).
  • Your marketing preferences (which restaurants you want to hear from).
  • Technical info like cookies to help our websites run smoothly

Why do we collect it?

  • To manage bookings, orders, and events.
  • To send you offers and news from the restaurants you choose.
  • To improve our services and keep things secure.

Our loyalty app is closing on the 10th of October

You can redeem points until the 10th of October

After that, app accounts and points balances will be deleted.

We’ll only keep a record of your email and consent history to make sure we respect your marketing choices.

If you don’t tell us which brands you want to hear from, we’ll stop sending you marketing emails.
We’ll keep your email on a secure “do not contact” list so we don’t message you by mistake.

If you don’t tell us which brands you want to hear from, we’ll stop sending you marketing emails.
We’ll keep your email on a secure “do not contact” list so we don’t message you by mistake.

  • Booking and payment records: as long as the law requires.

  • Marketing data: until you unsubscribe or go inactive (no opens/clicks for 6 months).

  • App data: deleted once the app is closed.

  • You’re always in control. You can:

    • See what data we hold about you.

    • Ask us to correct or delete it.

    • Change your preferences or unsubscribe.

    • Complain to the ICO if you’re unhappy.

  • For the full Privacy Policy (all the legal stuff), click here.